Customer Feedback Analysis
At capacity with customer support data?
Multiple touchpoints like chat, email and call transcripts offer a wealth of information — if you can analyze it at scale. Bellomy AI Analytics for Text cleans and weaves raw text into a comprehensive customer support narrative ready for spreadsheets or data visualization. Export and share to seamlessly pinpoint problems, see patterns, and detect customer sentiment and needs.
Analyze the trends and themes your customer conversations reveal for a clear-eyed understanding of what they truly want and need — all the information you need to adjust services and increase customer satisfaction.
Don’t get buried by an unseen molehill. Our customizable case management instruments show you red flags ahead so you can take appropriate measures.
customer service clarity
Search and sort your way to improved customer service by identifying process missteps and gaps in agent training and resources. Inform your support strategy with data analysis insights. Watch your customer satisfaction and brand reputation soar.